Refund and Complaints Policy

Effective and last updated: 1 July 2026

1. Marketplace roles

Digital products are sold by independent sellers. The seller is responsible for the product and for mandatory customer remedies. YourPDF.store provides marketplace, technical-delivery, support and refund-processing tools.

2. Mandatory rights

This Policy does not remove rights that cannot lawfully be excluded. Depending on applicable law, a buyer may be entitled to delivery, repair, replacement, price reduction, termination, refund or another remedy where digital content is not supplied or is not in conformity with the contract.

3. Immediate digital delivery and withdrawal

Digital content is normally supplied immediately after payment. Before payment, the buyer must separately request immediate supply and acknowledge the resulting loss of any withdrawal right that can lawfully be waived. The Platform records this confirmation with the order and repeats it in the delivery email. If the legal requirements for losing the right are not met, mandatory withdrawal rights remain available.

4. Reasons to submit a complaint

A buyer should contact support where, for example:

• payment succeeded but the download was not delivered;
• the file is corrupted, unreadable or materially incomplete;
• the product is materially different from its description;
• the same product was purchased twice by mistake;
• the listing appears fraudulent, illegal or infringing;
• another mandatory consumer remedy may apply.

5. How to submit a request

Use the contact form or email support@yourpdf.store. Include the purchase email, product name, order information if available, a clear description of the problem and any useful evidence. Do not send card details or passwords.

6. Review process

YourPDF.store may verify payment and delivery records and forward the request to the seller. The seller should review the complaint promptly and provide any remedy required by law. The Platform may assist, provide technical evidence, restrict a listing or process a seller-approved refund through available tools.

7. Voluntary refunds

Where no mandatory right applies, the seller may still approve a voluntary refund. A change of mind, failure to read disclosed compatibility information or dissatisfaction with a clearly described product does not automatically require a refund after immediate digital delivery.

8. Refund processing

Approved refunds are submitted through Stripe to the original payment method. Bank or card-provider processing times are outside the Platform's control. The Platform dashboard may support full refunds only; other adjustments may require the seller to use Stripe tools.

9. Payment disputes and abuse

Buyers are encouraged to use the complaint process before filing a payment dispute. Dishonest refund requests, false chargebacks, misuse of download links or repeated attempts to obtain content without payment may lead to restriction and may be reported to the payment provider or relevant authority.

10. Contact

Policy questions and escalations may be sent to support@yourpdf.store. Operator details are provided in section 16 of the Terms of Use.